Complaints procedure

We would rather hear it than read it on Trustpilot first. This is the route for a formal complaint about our service.

1. Tell us

Write to info@countplus.co.uk or to The Innovation Centre, Brunswick Street, Nelson, Lancashire, BB9 0PQ, marked for the Managing Director. Include what happened, when, and what you want us to do.

2. We acknowledge

Within five working days we will confirm we have the complaint and who is dealing with it.

3. We investigate

We review the file and speak to the people involved. We aim to send a written outcome within 28 days. If it will take longer, we will say why and when.

4. If you are still unhappy

You may escalate to the professional body of the individual who signed the work, or to the Legal Ombudsman where the work is an SRA-related report. We will put the right address in our outcome letter so you are not hunting for it.

Contact

info@countplus.co.uk · 01925 670289